Shipment

Packaging
All our seeds are sold in lots of 10 seeds per packet. All seeds are packaged in zip lock bags 40x60mm. Each zip lock bag is labelled with Name, Scientific Name, Date and Storing Instructions. Depending on the size of your order, all zip lock packets will be sent in either a plain or plain padded envelope.

Processing
Once payment has been received via PayPal, orders are processed as quickly as possible. Weekend orders may take 36 hours to process, but generally orders are dispatched within 24 hours. International and local holidays may take longer too.

Account Information
The onus is on you, the client, to ensure that the information you provide us with is correct and current at the time of order. Failure to provide us with the correct personal information may result in orders not being processed or your order/shipment being lost. As we can only go on the information you provide us with, we will not take any responsibility for the loss of your order/shipment due to incorrect/incomplete information being provided. Any orders that are re-routed back to us will result in additional costs for handling and re-sending the parcel again.

Courier Delivery Restrictions in South Africa
Our couriers will only deliver to physical addresses. The couriers do not deliver to PO Boxes, mines, farms, power-stations, embassies and areas requiring special trips. Special trips may attract extra charges.

Shipment
All South African shipments are sent via private Courier service. International orders are sent via the South African Post Office or PostNet, regular mail. Depending on where you are in the world and excluding any holidays, postal strikes or other delays, please allow for up to 14 days for your shipment to arrive.

Lost, Damaged or Stolen Goods
Unfortunately we can not and will not take responsibility for goods being lost, damaged or stolen in the postal system unless you have chosen to insure your order/shipment on checkout.

Import Regulations
Import laws/regulations and customs vary from country to country. There are countries with import restrictions on seeds. And customers requesting us to send their orders/shipments to  such a country will most likely have these goods confiscated, destroyed and/or face a fine/penalties. The onus is up to you, the purchaser, to check that the Import laws regulating the import of goods into your country permit the importation of seeds. By ordering seeds from us, we take it that you have checked these import laws in your country with your customs authorities and that the importation of seeds into your country is permissible. We will not take any responsibility for goods being confiscated, destroyed or the cost of any fines or penalties arising as a result of your order/shipment being a restricted/prohibited product in your country.

Customs
Your purchase price does not include any Customs Duties that may be applicable on your order/shipment. Duties vary from country to country and the onus is on you, the purchaser, to check with your countries Customs if any duties are payable on your order/shipment. Any and all Customs/Duties/Taxes on your order/shipment are the purchaser's responsibility to pay.

Banning of Customers
We reserve the right to ban customers from our site. There are various grounds on which customers will be banned: Any attempts at accessing site information that is restricted or can be misconstrued as malicious. Customers placing orders and not paying for their orders. Giving incorrect personal information. Customers registering when under age.

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Chillihead 2018
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