Claims / Returns Policy

As a consumer, you have rights. We honour our clients rights to change their minds and / or avail themselves to remedies in the event that there is a claim against the products provided by Chillihead to the buyer.

Return of Goods
The purchaser is entitled to return his/her purchase within 7 days from receipt for a full refund (product purchased and shipping costs).

A full refund will only be given once, the purchased goods have been returned to the seller in its original, un-opened packaging. Being a living organic product, we can not and will not give a refund if the seeds have been used or opened.

The cost of shipping the returned goods back to the Seller is for the account of the purchaser.

Any subsequent costs incurred by the Seller in retrieving the returned goods will be deducted from the value of the refund due.

To log a return, please go to our website and log the details of your return HERE.

Claims
Should you encounter any problems with the shipment of your order, please EMAIL US  immediately to alert us of any claims you may have. And we will endeavour to address or find a suitable remedy for the

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